EMPLOYMENT REQUIREMENTS: - Bilingual English/Japanese (speak, read and write). - PC Skills (Excel, QuickBooks) Bookkeeping experience is must DUTIES: - Petty cash, Payroll, A/P, A/R, making invoice, mailing, etc.

We are looking for a Senior Manager or Associate Director (depending on experience) of IT Systems that will be accountable for delivering IT projects and production support to our Sales, Marketing, and Fleet Services teams. This role will be part of the IT leadership team, he/she will report to the US VP of Operations, with dotted line reporting to the Global CIO. The ideal candidate is expected to effectively ensure IT conformity of our Go-To-Market IT Systems (SFDC, SAPbyD, and Hubspot) and to ensure daily IT operations and service delivery are properly executed. He/she must also ensure that company infrastructure and its services are up and running and meeting predefined SLAs – which requires him/her to develop infrastructure plans and perform capacity planning to meet business growth. In addition, this role will be responsible for the internal governance of IT policy/rules while managing ongoing IT projects. Responsibilities: ● Lead, build, and coach a team that will closely partner with functional leads and business executives to deliver IT solutions that help drive our business forward. ● Responsible for all business applications supported by IT across Sales, Marketing, Customer Success, Fleet Services, and Finance - Salesforce, SAPbyD, Zuora. ● Work with the VP of Operations and Global CIO on strategic IT initiatives, budgeting, and planning, including setting priorities, driving focus and accountability to business commitments. ● As an IT business partner, you will deliver on the GTM portfolio, provide technical leadership, create and manage the IT roadmap and ensure timeline, investment plan, and goals are well understood by all parties. ● You will drive the governance process for intake/prioritization of the GTM business systems enhancement requests and ensure they are aligned with business and global IT priorities. ● Lead a team that makes systems/processes more efficient, reduces manual work, and provides solutions that enable the business to make better decisions. ● Coordinate delivery of IT services and solutions to the US business in collaboration with the global IT organization. ● You will manage operations related to IT infrastructure and service delivery (asset management, network infrastructure, IT support, and security) to all US offices. ● You will manage the implementation and enhancement of IT infrastructure projects through an IT team or 3rd party vendors. ● You will manage change initiatives properly and in a systematic manner to ensure the availability, performance, and reliability of the systems impacted by the change. ● You will escalate and identify new requests and security-related incidents to the global IT organization (based in Tokyo, Japan). ● You will communicate to the Global IT organization with efficiency and accurately update any progress and/or delays to projects and global IT initiatives. Basic Qualifications: ● 5-10 years of in-house IT management experience, with experience managing teams of greater than 5 people. ● Expertise in ERP/CRM SaaS cloud technologies, primarily Salesforce (Marketing, Sales, Service cloud) and/or SAPbyD (Finance, Supply Chain) for B2B businesses. ● Deep understanding of sales operations, Q2C, and marketing automation tools with an understanding of how they can be best integrated with Salesforce. ● Possess excellent leadership, management, organization, and communication skills. ● Experience as a change agent - an expert in influencing, synthesizing, and leading change at all levels of the organization. ● Passionate IT leader - Loves the intersection of business value, user experience and technology. ● Proven experience leading localization and consolidation of business systems and streamlining IT processes. ● Optimistic, positive, comfortable with ambiguity and uncertainty, able to make good business IT judgment. ● Experience with Agile sprint delivery Preferred Qualifications: ● Experience in cross-border projects and global team environments. ● Experience with SOX and the controls of a public company. ● Experience in managing a team of IT professionals capable of supporting core IT infrastructure - network, servers/storage, security, cloud services, and disaster recovery. Bonus points if you... ● Have experience in robotics or high-tech industries. ● Have an understanding of Japanese business culture and social norms. ● Are proficient or fluent in Japanese (a big plus!)

As a System Engineer you will be responsible for development and support of our WMS and logistics applications for customers throughout North America, as well as affiliate group companies. Key Responsibilities and Duties: • Developing professional desktop and mobile systems • Consulting, defining business requirements, designing, developing, testing, and deploying applications • Implementing new software and technologies • Provide technical advice, guidance, training and support to users on hardware and applications • Assessing and troubleshooting issues through resolution as a point of contact • Participating in business meetings with customers Skills/Qualifications • Experience or understanding of software design and development tools and technology • Experience or understanding of IT service processes, incident, problem, and change management • Good analytical and problem solving skills • Self-starters who are flexible and works well with others internally and externally • Taking initiative to find solutions for business requirements • Some knowledge of infrastructure, network and desktop environment is preferred • Strong interpersonal, written and verbal communication skills; must be able to communicate effectively with all levels of staff and management Education and/or Experience • Bachelor’s degree in Computer Science, Information Systems, or equivalent • 0-2 years experience in application design and development • Experience with WMS/SCM and/or freight forwarding systems a plus but not required Language Skills: Fluent in English; business level Japanese Technical Skills: • Database: Oracle, MS-SQL Server, MySQL • Software: Visual Studio, Eclipse, SVN • Programming Language: VB.NET/C#, Java • Experience with Angular framework and/or Bootstrap library a plus • Experience with data transformation of flat files, CSV, Excel, XML, JSON, ODBC and workflow automation a plus

SCOPE: The Customer Service Specialist is the first point of contact to ensure high quality services to xxxxxx customers. This position is responsible for investigating, resolving complex issues and processes regarding expediting orders, complaints, and product inquiries. ESSENTIAL JOB FUNCTIONS: 1. Understands, supports and follows the Corporate Vision, Mission & Values Statements. 2. Understands, follows and supports xxxxxx’s internal quality system policies, procedures and applicable external regulations. • Ensures compliance with export and global medical device regulations. Prepares all export documentations and record filing. 3. Acts as liaison between xxxxxx management and dealers/distributors. • Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and professional manner. • Assists the internal sales force and dealers in resolving complex customer issues. 4. Answers the phone and processes orders. • Addresses customer issues and responds to their requests in a timely manner. • Issues quotes. • Issues RGA numbers and processes returns. 5. Compiles department activities and reports them to higher management. • Maintains critical databases, such as the Customer Maintenance Files. 6. Assists the Accounts Receivable to resolve credit and collection issues. 7. Works with the Inventory Control Department: coordinates consignments, leased equipment, and trial and sets. 8. Documents and maintains current Customer Service procedures. 9. Sources new sales opportunities through inbound l.ead follow-up, outbound cold calls, emails and data analyses 10. Teams up with channel partners (Regional Business Managers, sales reps, etc.) to build pipelines and close deals.

Language : English or Japanese Eligibility Requirements: Candidates must be able to work for any US employer without requiring sponsorship Responsible for participating in and performing, but not limited to, the following tasks: •Driving a car around San Mateo for testing. •Testing support to other team members, as necessary. (Easy operation). Requirement: <Minimum Requirements> ● Driving skill (must have a CA driver’s license) <Preferred Qualifications> • Japanese/English Bilingual (both speaking and writing) • Experience in Automotive industry (Car navigation, car audio, etc.)