1. Position Summary:
The IT Clerk maintains information security records, manages IT user enrollments, and assists with employee IT training and support.

2. Essential Job Functions:
• Maintain computer hardware and software inventories and update their database;
• Store IT hardware and software inventory in a secure and organized fashion;
• Follow information security policies and promote compliance among internal customers;
• Maintain information security logs, databases, and spreadsheets;
• Prepare regularly scheduled reports;
• Assist the IT Manager with information security audits;
• Correspond with digital systems support, locally and overseas;
• Prepare and submit user application forms for digital systems;
• Manage local hosted telecommunications system;
• Service printers, scanners, and other office equipment (known as peripherals)
• Assist with troubleshooting computer operating systems and software as instructed by the IT senior staff;
• Assist in developing and updating IT user training documentation as instructed by the IT senior staff;
• Participate in formal and informal meetings with IT team and other departments;
• Enforce IT Security policies;
• Perform other duties as requested, assigned, or directed by the IT Manager.

3. Job Qualifications:
1) Education
AS degree in Business or Information Technology or equivalent experience preferred
2) Work Experience
1-3 years of experience in general clerical, customer service, or technical support roles
3) Knowledge
• Technical: Microsoft Office Suite, Google Apps for Business.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Customer and Personal Service: Knowledge of principles and processes for providing internal and external customer and personal services including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

4) Skills
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Instructing: Teaching others how to do something.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Learning Strategies: Selecting and using training and instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Mathematics: Using mathematics to solve problems.
• Monitoring: Monitoring and assessing your performance to make improvements or take corrective action.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Service Orientation: Actively looking for ways to help people.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Speaking: Talking to others to convey information effectively.
• Time Management: Managing one's own time.
• Troubleshooting: Determining causes of operation errors and deciding what to do about it.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience
5) Abilities
• Ability to work on sensitive information with discretion and a commitment to confidentiality.
• Ability to interface with personnel at all levels of the organization.
• Ability to multi-task in a fast-paced environment.