1. SUMMARY.

Under minimal supervision, performs standard and complex activities associated with the receipt, booking and processing of sales orders received from customer, sales staff, representatives, distributors via phone, mail or direct contact and insuring customers receive the best sales service possible through processing of orders, general correspondence and coordination with other company functions by performing the following duties.

2. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be

assigned.

Ascertains related data such as ship to, bill to, quantity, delivery, routing required, and the like. Prepares responses to requests for quotations using standard price and delivery terms. Inputs sales orders for processing and follows up on orders to ensure delivery by specified dates. Informs customer of shipping date, anticipated delays, and any additional information needed by customer. Traces shipments when necessary and expedites through proper channels. Completes and maintains associated records, files, documents and logs such as sales order log, customer numbers and assigns accordingly. Coordinates with customer regarding order status, ship dates price quotes, availability, back orders, placing sales orders, and the like. Contacts other company departments to coordinate and resolve customer order problems. provides liaison service between customers and other company functions such as production, engineering purchasing or shipping departments. Corresponds with customers by mail or telephone depending on nature of problems. Receives and checks customer complaints and informs proper departments of customer complaint or changes in orders. May meet with customers either on-site or off-site on occasion. Prepares various sales reports and recaps of shipments, bookings, backlogs and related sales activities.