We are seeking a CRM Solution Manager to join a fast-growing team that is focused on shaping
the future by augmenting the workforce through automation. You will work closely with business
leaders and IT professionals based out of our global headquarters in Tokyo, Japan, as well as, our
regional offices in APAC, EMEA, and the US.
Responsibilities include:
Design and build CRM solutions for new / emerging robot businesses in the global market with a
focus on innovation and speed-to-market
● CRM solution owner (SFDC - MA, SFA, Customer Success, Fleet Services): responsible for
solution value maximization, developing solution strategies, and roadmap planning to align with
global business strategies
● Solution architect: select/assess solutions and lead architecture design
● Project manager for system integration and solution delivery: plan and manage integration
projects, monitor progress, review documents, resource and budget control, risk management,
and quality control
● Team leader: people management, target setting, coaching
● Team management: organize development team to maximize productivity and align with
business needs, drive process optimization, lead as the Scrum Master
● Subcontractor management: sourcing strategy, resource planning, vendor contract review,
vendor performance assessment, maximize output and quality
Requirements:
● Loves robots, believes in the power of IT, and has a business mindset
● 5+ years of experience in one or more of the following: CRM system development experience, IT
Implementation and/or Project Management
● Deep knowledge and implementation experience of Salesforce cloud solutions (at least one
module of expertise): Marketing Cloud, Sales Cloud, Service Cloud
● Bachelor’s degree
● Business Level English and Japanese
● Strong verbal and written interpersonal communication skills with the ability to develop and
strengthen relationships at all levels of the global organization
● Optimistic, positive, comfortable with ambiguity and uncertainty, and able to make sound
business/IT decisions in a startup environment and culture
● A relentless commitment to business goals and delivering results by influencing others, all while
delivering world-class IT services and solutions
● Agile learner and team player, possesses a sense of service
Preferred Qualifications:
● Ability to effectively lead and manage teams, providing guidance, mentorship and motivation
● Strong presentation and communication skills (written/verbal), with demonstrated ability to
present to senior executives
● Knowledge of risk management
● Experience in cross-border projects and global team environments.
● Demonstrated ability to create a long-term vision for a best-in-class IT strategy and able to
drive stakeholder alignment for your vision
● Manage prioritization and trade-offs across customer experience, performance, and
operational support load
● Experience in the robot industry or high-tech/technology industry
● Experience in a multinational company or multi-cultural environment
● Knowledge of SFDC, ITIL, Scrum software development, J-Sox, GDPR