We are looking for a Senior Manager or Associate Director (depending on experience) of IT
Systems that will be accountable for delivering IT projects and production support to our Sales,
Marketing, and Fleet Services teams. This role will be part of the IT leadership team, he/she will
report to the US VP of Operations, with dotted line reporting to the Global CIO.
The ideal candidate is expected to effectively ensure IT conformity of our Go-To-Market IT
Systems (SFDC, SAPbyD, and Hubspot) and to ensure daily IT operations and service delivery are
properly executed. He/she must also ensure that company infrastructure and its services are up
and running and meeting predefined SLAs – which requires him/her to develop infrastructure
plans and perform capacity planning to meet business growth. In addition, this role will be
responsible for the internal governance of IT policy/rules while managing ongoing IT projects.
Responsibilities:
● Lead, build, and coach a team that will closely partner with functional leads and
business executives to deliver IT solutions that help drive our business forward.
● Responsible for all business applications supported by IT across Sales, Marketing,
Customer Success, Fleet Services, and Finance - Salesforce, SAPbyD, Zuora.
● Work with the VP of Operations and Global CIO on strategic IT initiatives, budgeting, and
planning, including setting priorities, driving focus and accountability to business
commitments.
● As an IT business partner, you will deliver on the GTM portfolio, provide technical
leadership, create and manage the IT roadmap and ensure timeline, investment plan,
and goals are well understood by all parties.
● You will drive the governance process for intake/prioritization of the GTM business
systems enhancement requests and ensure they are aligned with business and global IT
priorities.
● Lead a team that makes systems/processes more efficient, reduces manual work, and
provides solutions that enable the business to make better decisions.
● Coordinate delivery of IT services and solutions to the US business in collaboration with
the global IT organization.
● You will manage operations related to IT infrastructure and service delivery (asset
management, network infrastructure, IT support, and security) to all US offices.
● You will manage the implementation and enhancement of IT infrastructure projects
through an IT team or 3rd party vendors.
● You will manage change initiatives properly and in a systematic manner to ensure the
availability, performance, and reliability of the systems impacted by the change.
● You will escalate and identify new requests and security-related incidents to the global
IT organization (based in Tokyo, Japan).
● You will communicate to the Global IT organization with efficiency and accurately
update any progress and/or delays to projects and global IT initiatives.
Basic Qualifications:
● 5-10 years of in-house IT management experience, with experience managing teams of
greater than 5 people.
● Expertise in ERP/CRM SaaS cloud technologies, primarily Salesforce (Marketing, Sales,
Service cloud) and/or SAPbyD (Finance, Supply Chain) for B2B businesses.
● Deep understanding of sales operations, Q2C, and marketing automation tools with an
understanding of how they can be best integrated with Salesforce.
● Possess excellent leadership, management, organization, and communication skills.
● Experience as a change agent - an expert in influencing, synthesizing, and leading
change at all levels of the organization.
● Passionate IT leader - Loves the intersection of business value, user experience and
technology.
● Proven experience leading localization and consolidation of business systems and
streamlining IT processes.
● Optimistic, positive, comfortable with ambiguity and uncertainty, able to make good
business IT judgment.
● Experience with Agile sprint delivery
Preferred Qualifications:
● Experience in cross-border projects and global team environments.
● Experience with SOX and the controls of a public company.
● Experience in managing a team of IT professionals capable of supporting core IT
infrastructure - network, servers/storage, security, cloud services, and disaster recovery.
Bonus points if you...
● Have experience in robotics or high-tech industries.
● Have an understanding of Japanese business culture and social norms.
● Are proficient or fluent in Japanese (a big plus!)