The SOC Operations Lead owns service quality, customer engagement, service strategy, and cross-functional program delivery for security operations center (SOC) services. Supporting enterprise clients and their affiliated organizations globally, the role aligns service outcomes with organizational security goals. The Lead turns customer and business needs into service plans, develops the team with technical leads, and supports sustainable service growth. Technical leads own day-to-day alert triage and incident handling; lead oversees service outcomes, customer communications, escalations, and cross-team alignment.