Qualifications:

· Highly self-motivated

· Customer service and team-work oriented

· Capable of multitasking and prioritizing

· Teachable and Detail oriented


Required Experience & Skills:

· English [e.g., speaking, reading, and writing], Japanese is a plus

· Experienced in manufacturing or distribution industries

· Minimum 2 years’ experience in a customer service or support role

· Experienced in project management, forecasting, and inventory control

· Experienced in computer skills (e.g., ERP or MRP, Microsoft Office, Excel)

· Capable of effectively handling all aspects of order and delivery schedules of overseas production programs

· Strong negotiation and interpersonal skills (e.g., lead-time and schedule arrangement)

· Ability to work efficiently and meet tight deadlines

· Provide excellent customer service

· Team player

Inside Sales Job Summary:

· Manage and maintain customer accounts

· Receive and handle inquiries from the factory, contract manufacturers, and OEMs

· Project and manage the customer’s demand through forecasting and inventory management

· Order entry [ERP], scheduling assemblies, and arranging shipments

· Contact buyers to follow up orders and inquiries

· Update customer orders via WebEDI or Open Order Reports

· Conduct and follow up on returned materials [i.e., RMAs]

· Maintain and distribute marketing tools [e.g., catalogs, manuals, and software]

· Organize and manage quotations

· Take on projects and tasks assigned by Management

· General clerical duties