Job Overview

Responsible for managing the GOC department’s day-to-day functions and the overall data entry by registering information in the database. Support GOC staff and assist in handling any customer service to our end-users by answering questions in a timely and accurate and professional manner.

Responsibilities and duties

· Carrying out and attaining the mission and the goals of the department managed and the company

· Must be available to staff and our distributors/customers within the open and close (first and last hours) of scheduled work hours and business day

· Manage and train staff, including all new hires

· Scheduling shifts to ensure proper coverage for all work schedules

· Manages and maintains database with staff by entering new and updated account information and establishes entry priorities for staff

· Work with other department managers to increase better workflow and customer support among departments.

· Processing Orders

· Receive and promptly respond to customer queries via phone, email or online chat

· Document Issues and Resolutions

· Develop solutions and resolve problems to ensure employee and customer satisfaction is met successfully

· Review and address the skills of staff to ensure customer satisfaction is met successfully

· Join and Host meetings and department meetings for the betterment of department and to update and review new and ongoing information

· Problem-solving and time management.

Qualification

· High School diploma or equivalent

· Bilingual Japanese and English

· Can work weekends, holidays and night shifts.

· Data entry experience or related experience

· Quick typing skills

· Organizational skills

· Attention to detail

· Learn and adapt to current technology needs

· Excellent and effective communication and interpersonal skills

· Customer service skills

· Managing processes with staff and projects

· High level of ownership, accountability and initiative

· Welcoming and helpful attitude