GENERAL SUMMARY:

This position is responsible for customer account management, ensure our customers' needs are met and to ensure products are delivered in a timely manner to achieve the highest level of customer satisfaction.

ESSENTIAL FUNCTIONS:

1.Primary liaison to the customer accounts for all order, delivery and critical issues.

2.Manage customer accounts by entering, verifying, and confirming customer orders (including EDI orders); monitoring and expediting orders with the planning department to support customer requirements.

3.Maintain regular communication with customer accounts regarding orders, schedules and any other supply chain related issues.

4.Review and analyze customer requirements as needed to ensure correct information is in the system.

5.Act as team member and fill in for other CSR's as needed to assure full coverage on all customer accounts.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of order management, material planning and inventory management preferred.

2. Knowledge of Microsoft Word and Excel, and other software as required.

3. Experience with MRP or ERP software preferred.

3. Ability to pay close attention to detail and multitask.

4. Ability to communicate with co-workers, customers, and business contacts in a courteous and professional manner; both written and orally, including effective business writing.

5. Ability to work independently with general supervision.