1. General Position Summary:

General Summary

This position is responsible for supporting the activities and processes of the Operations

Department in their branch location, and for providing other general Operations support as

needed.

2. Essential Job Functions:

Primary Job Functions 70%

A. Performing Logistics Processes 1. Investigating and planning the most appropriate route for a shipment, taking into account the perishable or hazardous nature of goods, cost, transit time and security 2. Arranging appropriate packing, taking into account the climate, terrain, weight, cost and nature of goods and also the delivery and warehousing of goods at their final destination 3. Negotiating contracts, transportation and handling costs 4. Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with other countries' regulations and fiscal regimes 5. Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units 6. Arranging insurance and assisting the client in the event of a claim 7. Arranging courier and specialist hand-carry services

8. Coordinating with Customs Broker and/or US Customs House as needed

9. Providing other general support regarding shipping and logistics coordination as needed.

(Pick and pack, Inspection at W/house or Airport or Customer’s W/house. Etc.)

10. Operation System AS-400

B. Supporting Warehouse and Inventory Functions

1. Performing shipping and receiving functions as required

2. Entering inventory information into the company’s database

3. Tracking and updating inventory control information for customers and internal use

4. Supporting physical inventory storage procedure and packaging (labeling and loading, etc.)

5. Providing all other general warehouse support as necessary.

C. Providing Troubleshooting and Customer Service Support and Debt Management

1. Reporting issues/problems to Operations Supervisor or Manager without any delays

2. Notifying customers of delays or other issues as needed

3. Effectively troubleshooting issues appropriately and in a timely manner when they arise

4. Checking for consistency in the arrival and delivery notices

5. Updating information regarding any troubles (late arrival, claims, damaged items, etc.) onto the

company’s database

6. Providing general troubleshooting support to ensure customer satisfaction.

7, Handling accounts payable and receivable

8. Contacting clients about invoices that are past due