Essential Job Functions

● Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company

database.

● Monitors inventory and ensures the ordered items are in stock.

● Updates and maintains customer records in the Company database.

● Updates and maintains customer ABC license records at every order input.

● Collects payment by cash, check, or credit card and generate receipts for will call customers,

and deposits to the Company’s bank account in a timely manner.

● Enters credit card and ACH transaction information in the portal site in a timely manner to

ensure payment collection.

● Maintains high levels of customer satisfaction by providing excellent service and building

rapport.

● Answers customer questions about products, procedures, and payments.

● Troubleshoots delivery problems.

● Updates and prepares all sales materials.

● Reports any inventory or service issues to appropriate account manager immediately.

● Collaborates with the sales staff to monitor active purchase orders and ensure that orders are

completed on time.

● Scribes meetings and distributes meeting minutes to the team.

● Creates sales and marketing materials.

● Attends Company events and functions outside of normal working hours.

● Performs other duties as assigned.

Physical Requirements

● Ability to sit in an office for a majority of the day

● Ability to type for extended periods throughout the day

● Ability to reach, bend, kneel, and lift up to 20 pounds occasionally

● Working Conditions

o Noise Level: Normal to loud

o Indoors

Other Requirements

● Business level English – Read/write/speak/listen

● Business level Japanese; Native level Japanese preferred – Read/write/speak/listen

● Maintains a positive attitude and willingness to learn

● Ability to work independently and as a team

● Ability to adapt to frequent changes in assignments and workload

● High School Diploma required. Bachelor’s Degree and above preferred

● 2+ years of relevant experience preferred

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Knowledge and Skills

● Clerical/Administrative Support

● Basic mathematical knowledge – markups, discounts, combining/converting measurements,

counting inventory, etc.

● Problem-solving skills

● Basic Microsoft Office proficiency

● Communication and interpersonal skills

● Knowledge of Japanese foods and sakes strongly preferred