JOB SUMMARY

Manage and oversee assigned multiple ecommerce projects in an agency environment. Coordinate and execute all required activities and tasks related to the projects in a timely manner.

Participate in all aspects of the project lifecycle, including client on-boarding, requirement gathering and documentation, project planning, work breakdowns, timeline and budget management, resource allocation, task assignments, and quality assurance. As a team member on projects, work hands-on with a cross-functional team including, but not limited to sales, web producers, UX/UI designers, strategists, digital marketers, 3rd party vendors, partners, solution architects, and developers to build and support clients' e-commerce businesses and digital initiatives.

Be a driver in delivering solutions to project requirements from concept to release through the triple constraints of cost, time, and quality. Align with the internal team, and participate in the planning, resourcing, building, launching, and ongoing support of ecommerce websites and/or digital marketing initiatives by maintaining a working understanding of the client's/site's functional needs and longer-term strategic goals.

ESSENTIAL FUNCTIONS

· Oversee and monitor established financial budget of assigned accounts and ensure terms of the project are accurately followed.

· Work closely with clients to resolve all issues pertaining to the project. Serve as the lead voice on projects. Manage client relationships in a professional manner and exceed client expectations.

· Maintain familiarity and understanding of all terms of the project contract.

· Take necessary steps to keep management apprised of the status of the project and when issues arise, immediately address issues with all affected parties.

· Manage client relationships in a professional manner and exceed client expectations.

· Manage and assist in the creation and maintenance of project documentation and reports.

· Manage the client’s budget for ecommerce services.

· Work with external vendors and internal departments to manage the entire project delivery from gathering and meeting requirements, to ensure all timelines and deliverables are met. This can include vendors for creative, marketing, advertising, social network monitoring, ecommerce platform and fulfillment.

· Control and monitor the project deliverables and ensure deliverables meet with the scope of the project contract.

· Manage the P/L for the ecommerce project, identify areas for improvement, create action plan and implement.

· Manage and assist in the creation and maintenance of project documentation and reports.

· Perform other duties as requested by client or management.

REQUIRED SKILLS

· Well-developed written and verbal communication skills in English and Japanese

· Must know how ecommerce platforms work. Shopify or Magento, Amazon Seller Central, Google Advertising, Facebook Advertising, etc.

· Must be able to manage multiple projects within deadlines.

· Comfortable with user experience, ecommerce and web development terminology and processes, with experience managing web projects, back-end integrations, mobile social, SEO/SEM Retargeting campaigns, etc.