Must be Bilingual Japanese English

ESSENTIAL JOB FUNCTIONS

Material Control

· Schedule shipments to ensure delivery by promised deadlines.

· Receive orders and assign shipments to appropriate carriers.

· Monitor inventory via an enterprise resource planning system or similar control system.

· Assist outside sales representatives and/or engineers with order status inquiries and special customer needs.

· Resolves delivery problems.

· Analyzes inventory procedures; recommends updates and improvements to material control director.

· Performs other related duties as assigned.

Inside Sales and Customer Service

· Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.

· Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles.

· Develop sales forecasting activities and set appropriate performance goals.

· Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers.

· Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.

· Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.

· Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.

· Communicate clearly the progress through monthly/quarterly initiatives to management.

· Develop forecasts; track and analyze key account metrics.

· Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment.

· Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register; monitoring the backlog for accuracy.

· Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition.

· Prepare reports which includes collecting, disseminating, and presenting objective data; develop recommendations on cause or corrective action; and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction.

· Generate quotations for standard products while maintaining an up-to-date price list as per Account