Account Management
• Executes sales strategy, initiate contact with existing and potential customers, identify needs and sell
appropriate products to meet those needs.
• Calls prospective customers and establish buying cycles, customer needs, and create a customer
supplier relationship.
• Increases sales in respective accounts.
• Prepares sales information for customers.
• Establishes buying influences, budgets and purchasing criteria for assigned accounts.
• Secures and places orders taking into consideration delivery dates and inventory levels for fulfillment.
• Oversees projects associated with assigned accounts, including but not limited to new development,
community management, internal and external communication, support and maintenance issues.
• Evaluates assigned account’s business processes and provide recommendations for automation and
enhancements that generate additional revenue.
• Collaborates with business development.
• Collaborates with development, marketing, support, community management and QA to ensure the
successful launch and acceptable performance of solutions.
• Identifies revenue opportunities within assigned accounts and their community through
communications, programs and other activities as needed, collaborating with marketing, community
management, business development and support.
• Acts as liaison for internal and external communications with assigned accounts. Manage ongoing
conference calls and ensure a positive relationship with assigned accounts. Provide regular status
reports and manage task lists on assigned accounts progress for all project areas.
• Manages projects using defined project management tools and communication vehicles.
• Facilitates enhancements to communications, tools, capabilities and product lines.
• Participates in cross functional groups to establish marketing campaigns, product direction and
productive solutions.
• Ensures reporting and communications is frequent and bi-directional.