General Position Summary
This position is responsible for coordinating and managing new installations and migrations. Managing resolution of system and network issues for employees. Facilitate development and implementation of improvements to company’s information technology system. Studies and implements IT policies and procedures in order to improve the effectiveness and efficiency of workflow and reporting procedures. Interprets and applies laws, rules, and regulations applicable to the organization.
Assist office management and support in both US and European branches.

1. IT SUPPORT

Maintains the computer networks, the cell & office phone systems, and the security systems in the company, providing technical support and ensuring the whole company runs smoothly. Monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

• Installing and configuring computer hardware, software, systems, networks, printers, scanners phone, and security systems to the company employees
• Responding and providing a necessary support in a timely manner to service issues and requests
• Testing and evaluating new technology and application, including a commercial execution
• Having meeting with IT department in Japan periodically regarding IT and security update
• Making IT instructions / manuals for employees
• Data backup maintenance
• Maintaining security camera and confirm the data
• Keeping record the office equipment for accounting purpose. (Photo, Asset #, Purchase history, etc)
• Keeping log for all PCs, phones, and employee’s accounts.
• Monitoring and approval for Outlook use in cell phone.
• Maintaining Firewall and Server room equipment.
• Disposing old assets cleanly and safely. Erase all HDD/SDD data in secure way.
• Supporting Sage 50 software update and maintenance


2. ADMINISTRATION, HR AND ACCOUNTING SUPPORT

• Studies and implements management policies and procedures in order to improve the effectiveness and efficiency of workflow and reporting procedures
• Support Administrative and HR for IT relate procedures
• Support Administrative and HR for new employees for IT relate procedures
• Evaluate internal controls and provide management with recommendations for policy, procedure and practice improvement to meet audit.
• Prepare and evaluate document to meet compliance with regulations for internal control audit system
• Create the risk assessment and develop strategies and procedures for carrying out internal and SOX audits.
• Answers phones, receives and sends mail & packages.