Summary

Specialist manages company’s servers, desktops, mobile equipment, printers; ensure that email and data storage networks work properly; ensure that employees’ workstations are working efficiently and stay connected to the central computer network; manages telecommunication networks; and resolve software and hardware problems and updating company web site.

Specialist also helps in network architects design and analyze network models; participate in decisions about buying future hardware or software to upgrade Company’s network; and provide technical support to computer users.

Job Function include the following but not limited to:

· Determine an organization’s system needs and install network hardware and software

· Make needed upgrades and repairs to networks and ensure that systems are operating correctly

· Maintain network and computer system security

· Evaluate and optimize network or system performance

· Add users to a network, and assign and update security permissions on the network

· Interpret and solve problems when a user or an automated monitoring system alerts them that a problem exists

· Identifies hardware and software problems and perform corrective and preventive actions.

· Negotiates and contracts with consultants, technical personnel, and vendors for services and products.

· Train users in the proper use of hardware and software

· Installation of software and hardware, and upkeep of operation functionality of workstations and servers.

· Assist in the development, implementation, and monitoring management information systems policies and controls to ensure data accuracy, security and legal and regulatory compliance.

· Provides support to end users in the selection, procurement, usage and maintenance of software program.

· Provides support to end users in creating custom reports.

· Assists SDA operation during weekends and holidays whenever assistance is required

· Performs other MIS related projects and tasks as assigned or requested by supervisor and management.

· Searches for and liaison between MIS consultant (suppliers) and SDA management.

· Prepares and/or delivers a wide range of other administrative duties as it relates to activities within the MIS departments as assigned.

· Maintains database for contracts renewals and vendors.

· Manages Remote access

· Website support and maintenance

· Analyze, assess, and optimize existing processes

· Resolves technical help tickets submitted via phone, email, and Teams

Required and Preferred Experience & Skills

· 3+ years proven professional experience.

· LAN/WAN design, implementation and management in an MS Windows environment

· Set up Routers, switches, firewalls, VPN knowledge.

· Understanding of planning, design, implementation and support of web-based applications

· Understanding of MS Active Directory infrastructure, MS Office 365, Outlook and Share Point’s help desk level.

· Understanding of Setting Up Terminal Server, Citrix.

· Experiences with SAGE 500 / SAGE 100 and SQL 2012 – Database Maintenance

· Crystal Report programming is a plus

· Experiences with IP Phone System (NEC is a plus).

· Must be able to carry minimum 30 lb

· Extensive knowledge of operating systems and applications, as well as hardware and software troubleshooting

· Strong problem-solving abilities

· Ability to simplify complex problems and build solutions

· Ability to work well under pressure with multiple demands

· Excellent teamwork and communication skills

· Good understanding of Mobile Device Support

· Adeptness in Hardware Troubleshooting

· General familiarity with Basic Network Troubleshooting

· Network Troubleshooting experience highly desired

· Hands on experience with hardware & software installation

· Earlier work involving End-User Support

· Demonstrated knowledge of Basic Troubleshooting

· Knowledge of Basic Network Troubleshooting

· Proven experience in installing and configuring operating systems, networked and local printers, and business applications

· User administration and bug fixing in a client-server environment

· IT support ticketing system experience desired