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IT Specialist   (44254-5)


The IT Specialist will have overall responsibility over the operation and maintenance of the company’s information systems. This position will set up, administer and troubleshoot all aspects of information systems, including network, personal computers, applications, phone lines and mobile devices. This position works as a liaison with outside vendors to conduct validation tests for the systems, as well as modifications and upgrading of ERP.

1. Computer Set-up
• Install computers for new hires (or existing employees): set up network, applications and printers and facilitate access to main servers and portals
• Provide user training as necessary

2. System Maintenance
• Perform system maintenance tasks including system back-up, recovery and file maintenance
• Monitor network/server performance on a regular basis and perform testing to provide diagnosis of issues to deploy solutions

3. IT Helpdesk
• Respond to day-to-day requests for technical assistance in person, via phone or email
• Diagnose and resolve technical hardware and software issues

4. Marketing Software Support
• Install marketing and sales applications to computers and mobile devices, and provide support as necessary to maintain and upgrade the applications
• Work with an outside vendor and link applications to the ERP (Great Plains)
• Set up a procedure for the Marketing team to create reports (such as Net Promotor Score, Customer Acquisition Costs, Customer Lifetime Value, etc.) in Great Plains

5. ERP System Validation Support
• Coordinate with an outside vendor to conduct system validations to ensure that the company’s ERP and relevant systems are in line with the ISO 13485 requirements

6. ERP Upgrade Project
• Collaborate with an outside vendor and manage the ERP replacement project (transition from Great Plains to Oracle/JD Edwards in 2021)
• Participate in the steering committee as a key member and discuss user department needs, project scope, road maps, resources and expenses and communicate progress to the management members
• Monitor the progress of the project and help resolve issues
• Train users on new ERP

7. Liaison with Outside Vendors
• Work as the main contact with outside IT service providers
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties are performed while sitting at a desk for long periods of time. Required duties include operating a computer frequently (about 70% of the time), reading, writing and communicating via email, and using a telephone frequently (about 70% of the time). Walking or standing within the office area may be required for the operation of office equipment and for attending meetings. Lifting from 10 to 30 pounds. Periodically moving medical equipment heavier than 30 pounds that are on wheels.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Job duties are performed in an office environment utilizing standard office equipment such as a computer, photocopier, facsimile and telephone. The noise level in the work environment is usually low to moderate.

MINIMUM QUALIFICATIONS - The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. BS in information technology or related field
2. Excellent verbal and written communication skills
3. Ability to perform multiple tasks: time management skills and the ability to prioritize work
4. 2 to 4 years of experience in managing system support/administration
5. Experience with ERP, preferably Oracle and Great Plains
Experience in SAS/SQL is a plus, if not essential

詳細情報Job Detail

Job Category IT/Technology
Position IT Specialist
Job Order # 44254-5
Salary $ 80K + Bonus (12% )
Working Location Union City
Hours 9 - 18
Days M - F
Bonus Yes
Parking No
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes ( DOB )
Profit Sharing Yes( DOB)
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