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Sr. Customer Service Coordinator   (44251-5)

Employment Requirements:
3+ years industry experience preferred
Japanese or Chinese language skills preferred

Position Summary:
The San Francisco Branch has an excellent opportunity available for a Sr. Customer Service Coordinator. We are looking for a motivated, energetic, team player that can also work independently in our fast-paced work environment. Sr. Customer Service Coordinators are responsible for handling the daily operations which consist of building trucking orders in the webdts system, tracking/tracing shipments, making adjustments for pick-ups/deliveries, processing of invoices, updating of weekly/monthly inbound and outbound schedule for customers. Sr. Customer Service Coordinators are responsible to maintain a superior level of customer service and ensure efficient daily operations for all accounts within a team environment. Attention to detail is also essential for success in this position.
Major Duties and Responsibilities:
60% Respond to customer inquiries or requests
40% Communicate with internal and/or external sources to secure information
Data Entry: Shipping Orders, B/L, Export Data and Serial Numbers
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries and concerns, including handling and resolving customer complaints
Coordinate with customers and provide shipping schedule and update information
Trace and follow up with misconnections. Monitor and Manage customers’ shipments until completion
Filing claims with carriers for lost, damaged shipments
General business support functions as assigned
Issue billing invoice accurately and follow up with Account Receivables


Correspond with other (sometimes overseas) branch offices when necessary
Visit customers and prospective clients (rare occasions)
Must be able to work in a warehouse environment as well (handing orders to warehouse, communicating with warehouse staff)

Other assignments given by Supervisor or Manager depending on the needs of the department
Skills / Qualifications:
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Minimum of three (3) years’ experience in Customer Service preferred
Must be a team player
Computer proficiency (Windows, MS Word, Excel, Lotus Notes, AS 400, PowerPoint Preferred)
Ability to communicate clearly and professionally, both verbally and in writing
Proficiency in both Japanese and English preferred (Written & Verbal)
Multi-tasking / Organizational Skills
AA or equivalent experience preferred
Typing - 40 wpm or better. 10-key by touch
Ability to work under stress and fast pace work environment
Available to work overtime
Must have the ability to adapt/initiate change on job function

詳細情報Job Detail

Job Category Customer Service
Position Sr. Customer Service Coordinator
Job Order # 44251-5
Salary $ 18/h - $ 23/h or DOE
Working Location Hayward
Hours 8-6(7.5hours)
Days M - F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Unknown
401K Yes
Profit Sharing
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