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Bil E/J Account Management Rep /Inside Sales 44176-5  (44176-5)

Bil in English/Japanese
Must read and write Japanese
Will communicate with Japan

Account Management (Sales)
• Communicates with customers via phone, email, fax, or EDI; receives and processes purchase orders, purchase confirmations, invoices, order cancellations or changes in product/delivery schedules.
• Informs customers of unit prices, shipping dates, anticipated delays, and any additional information needed by customers.
• Follows up on sample, literature, and specification requests.
• Understands every account/customer special requirements (shipping, barcode, labeling, etc.), and ensures such items are recorded and properly outlined for each sales order.
• Reviews orders for accuracy and product availability; enters orders into the system.
• Checks inventory levels and places purchase orders.
• Investigates customers’ complaints and inquiries and provides solutions.
• Confers with factories, sales, shipping, or other personnel to expedite or trace missing or delayed shipments.
• Completes requests for return merchandise authorizations (RMAs) and failure analyses.
• Maintains records or logs of important customer calls received or information provided.
• Compiles statistics and prepares various reports for management.
• Maintains inventory levels at an optimum level, being aware of sales trends versus inventory levels, avoiding backorder situations, but keeping inventory turns in an acceptable range.
• Verifies outgoing purchase orders against customer orders, sales forecasts or advance orders for release.
• Communicates with vendors (factories) in regards to product availability and complaints.
• Contacts vendors (factories) for late purchase orders.
• Acts as a liaison between the Company, customers and the parent company in Japan in regards to handling customer claims, quality issues, returns, shipping delays and other issues.
• Prepares various reports in Japanese as requested by the parent company.
• Provides written and verbal translation and interpretation between Japanese and English as necessary.

詳細情報Job Detail

Job Category Customer Service
Position Bil E/J Account Management Rep /Inside Sales
Job Order # 44176-5
Salary $ 50K~$ 60K(DOE) Non-Exempt + Bonus
Working Location Irvine
Hours 8:00-5:00 or 8:30-5:30
Days M-F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing Yes
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