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Territory (Japan) Manager 44159-6  (44159-6)

Exciting Opportunity
The International Territory Manager position is responsible for management and supervision of all territory sales/marketing/pricing/distribution activities, account service, account selection, and product direction for the specified territory. Japanese fluency is required. The position works out of our corporate headquarters in Munroe Falls, OH.
This hands-on liaison will:
• Process orders received via fax, email or personally from customer. Monitor Electronic Data Interchange (EDI) transmissions to ensure accuracy and proper processing.
• Coordinate the activities between sales, materials & planning, quality, manufacturing, and other associates as needed.
• Log into CCX and handle customer calls as needed.
• Prepare international shipment documentation utilizing information from the Distribution Center and other resources such as freight forwarders.
• Determine required shipping regulations for international shipments which may include the countries’ customs specifications and customer shipping requirements.
• Inform customer of anticipated ship date, anticipated delays, and any other delivery information as needed.
• Troubleshoot problems regarding products ordered, shipment delays or product received.
• Enter territory cases into CRM.
• Establish rapport with potential and established distributors and customers.
• Interact with KSPT business groups, field sales, and warehouses to provide optimal support to distributor and customers.
• Resolve customer dissatisfactions by directing the receipt, investigation, evaluation, and settling of complaints and claims; follow up with customers to resolve demanding situations.
• Update distributor and customers by providing them with information regarding new products and services.
• Establish new distributor and customer accounts and update records of same.
• Act as liaison for internal and external communications with assigned accounts. Manage ongoing conference calls and ensure a positive relationship with assigned accounts.
• Perform customer service/order entry as well as backup duties for other territories as required.
• Maintain shipment schedule for customers within assigned territories.
• Understand and adhere to the Quality Management System.
• Maintain up-to-date awareness of activities, industry trends, government regulations, and distribution trends affecting assigned territory.
• Perform translation as needed for brochures, advertisements, documents, meetings, and customer interactions.
• Host visiting customers and potential customers, sales engineers, and sales representatives.

Educational Requirements
• Bachelor’s degree in business administration preferred
• Fluency in speaking and writing the language used in assigned territory (Japanese); additional language proficiency is desired.

詳細情報Job Detail

Job Category Other
Position Territory (Japan) Manager
Job Order # 44159-6
Salary Up to $50K
Working Location Munroe Falls
Hours 8-5
Days M-F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing TBA
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