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Import Agent 44138-7  (44138-7)

SUMMARY
● Process international import shipments via airlines and steamships by coordinating the movement of international Import shipments and preparing documentation of import freight.
● Work with Carriers, Truckers, Importers, Brokers and Rail yards.
● Track, trace and update customer related issues to external and internal clients.
● Have a customer service oriented skill set and professional attitude.
● Be responsible for executing all functions relating to the import process.

PRIMARY RESPONSIBILITIES
1. Communicate with carriers, overseas agents, and customers via telephone and email.
2. Take incoming customer calls and respond to issues quickly and accurately.
3. Prepare Customs entries for all merchandise.
4. File documents and close in timely manner
5. Set delivery appointments and insure carrier compliance.
6. Track inbound shipments and provide shipment status and updates to customers.
7. Proactively notify customers of ANY delays regarding arrival or delivery of their cargo including additional billing and notification as required.
8. Review Standard Operating Procedures to insure compliance.
9. Track and Trace delivery orders and update P.O.D.’s regularly and review P.O.D. Exception report twice per week.
10. Prepare documentation for Fish & Wildlife and USDA.
11. Physically traveling to US Customs, USDA and Fish & Wildlife to deliver or retrieve paperwork.

12. May be responsible for special shipments involving perishables and/or be in-charge of special accounts.
13. Entry opening within 24 hours of receipt and Entry Writer Support
14. Create client billing and handle accounting processes accurately in timely manner
15. Increase profit – Cargo insurance, “best in class service”, profit markup etc.
16. Monitor and develop KPI’s
17. May be required to drive company vehicle.
18. Perform other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS
1. Basic English reading, writing and arithmetic skills required. Minimum high school diploma or equivalent.
2. Ability to organize, prepare and assemble documents containing data from various sources.
3. Knowledge of office processes, procedures, and technology.
4. Knowledge of US Customs Tariff, Fish & Wildlife Service, FDA and USDA filing requirements.
5. Knowledge of Air and Ocean import freight release.
6. Computer literate for ABI.

WORKING CONDITIONS
Working conditions are normal for an office environment.
Work may require time in the warehouse and/or outdoors.

DISCLAIMER
These job description and detailed duties have been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.

ACKNOWLEDGEMENT
The contents of this job description have been discussed with me and I have received a copy. By my signature below, I agree that I can perform these duties.

詳細情報Job Detail

Job Category Logistics
Position Import Agent
Job Order # 44138-7
Salary $45K-$50K/Year
Working Location Burlingame
Hours 9-6
Days M-F
Bonus TBA
Parking No
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing TBA
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