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Customer Service Specialist  (44009-5)

1. Understands, supports and follows the Corporate Vision, Mission & Values Statements.
2. Understands, follows and supports Mizuho’s internal quality system policies, procedures and applicable external regulations.
• Ensures compliance with export and global medical device regulations. Prepares all export documentations and record filing.
3. Acts as liaison between Mizuho management and dealers/distributors.
• Communicates with appropriate parties within the company to resolve complaints, problems, returns, and repair issues in an efficient and professional manner.
• Assists the internal sales force and dealers in resolving complex customer issues.
4. Answers the phone and processes orders.
• Addresses customer issues and responds to their requests in a timely manner.
• Issues quotes.
• Issues RGA numbers and processes returns.
5. Compiles department activities and reports them to higher management.
• Maintains critical databases, such as the Customer Maintenance Files.
6. Assists the Accounts Receivable to resolve credit and collection issues.
7. Works with the Inventory Control Department: coordinates consignments, leased equipment, and trial and sets.
8. Documents and maintains current Customer Service procedures.
9. Sources new sales opportunities through inbound l.ead follow-up, outbound cold calls, emails and data analyses
10. Teams up with channel partners (Regional Business Managers, sales reps, etc.) to build pipelines and close deals.

MINIMUM QUALIFICATIONS - The qualifications below are the knowledge, skills, and abilities required to do this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to use computer applications related to work, including Word, Excel, Outlook and Power Point
Excellent verbal and written communication skills
Pleasant telephone speaking voice in dealing with customers and the general public
Ability to multitask with accuracy in a fast-paced environment.
Knowledge of the medical device industry is a plus, though not essential

詳細情報Job Detail

Job Category Customer Service
Position Customer Service Specialist
Job Order # 44009-5
Salary $27.50/h + Bonus
Working Location Union City
Hours 9 - 6
Days M- F
Bonus Yes (DOB)
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing Yes (DOE)
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