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Bilingual En/Jp Customer Service/Sales Assistant   (71319-1)

- Bilingual English/Japanese (read & write)
- Some Customer Service or sales assistant experience is required.
- Great communication skills are required.

- Review customers’ purchase orders and return merchandize authorization received via email, fax and telephone calls
- Verify content of orders placed, including products, quantity, prices, shipping method and delivery date requested
- Use the company’s order management system to verify prices and provide quotations to customers; generate invoices; accurately and timely enter customer orders; prepare shipping instructions; respond to inquiries and questions about product pricing, stock availability, status of existing orders, and related matters from customers, sales personnel, and other staff members; issue credits to customers; process stock orders received from Sales Managers and the Management team
- Mail invoices to customers in accurate and timely fashion
- Track and follow up on open orders
- Communicate with customers, sales personnel and shipping department about shipping options, delays and items on backorders
- Resolve billing and shipping issues
- Coordinate with the Accounting department and Sales Managers on payment status
- Resolve customer complaints
- Create, update and maintain customer accounts and products
- Maintain records and documentation
- Assist in the creation and development of Customer Service task related manual

詳細情報Job Detail

Job Category Customer Service
Position Bilingual En/Jp Customer Service/Sales Assistant
Job Order # 71319-1
Salary $45-50K (DOE) /yr
Working Location Edison
Hours 9-17
Days M-F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing
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