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Inside Sales   (43805FH)

GENERAL SUMMARY:
The inside sales position provides comprehensive support and analysis for outside sales employees to achieve the company’s goals for growth and the highest levels of customer satisfaction.
This person will work directly with the sales, marketing, customer service and other departments across the group companies including Japan headquarters and other overseas offices to facilitate all necessary sales activities in this regard.

ESSENTIAL JOB FUNCTIONS:

1. Customer Inquiries
- Check xxxx website and respond to inquiries, or direct inquiries from customers, by coordinating with sales, marketing, customer service, xxxx internal overseas contacts and other departments to ensure both customer requirements and the Company’s sales goals and objectives are met.
- Customer inquiries include, but not limited to, our product datasheets, specifications, reliability data, qualification data, RoHS and REACH declarations, and conflict minerals reporting.

2. Sales Coordination
- Obtain technical documents through the internal web systems or through the company’s internal contacts for the sales team to fulfill customer requests.
- Prepare other documents upon the sales team’s request.
- Enter sample order into OASIS and support material planning on the procurement of the sample order. Provide customer and/or sales with sample delivery schedule if needed.


3. Sales Forecasts
- For SOHO accounts provide analysis between customer forecasts, actual sales and open orders against the sales plan and previous forecast to the sales team to prepare sales forecasts.
- Upload 7M forecast into OASIS after sales team input.
- Create and upload customer forecast orders into OASIS for Samsung and ECMMS.

4. RFQ and Quotation
- Access customer quote portals to check for RFQ.
- Work with the sales team to review customer RFQs and prepare for quotation.
- For item validation, run systematic checks against the existing customer part number cross references and the current and the past quote logs and price lists.
- Retain quotation records and all supporting documents.

5. Customer Master Records
- Prepare forms to initiate workflows for customer registration and master record changes as needed.
- Support account managers with obtaining pricing information from Japan Headquarters or other xxxx overseas contacts.
- Manages and uploads new pricing information, price changes and cross reference received from account managers into OASIS.

6. CSR Support
- Check daily, investigate and resolve all blocked orders. Work with account managers as needed on pricing or cross reference issues.
- Check daily the Z7D1005 - EDI/UPLOAD Status Report and work with the CSR’s, account managers, and/or customers to resolve pending errors.
- Check daily the ZHB1008 - SO intake Error List - detailed error and work with CSR’s and or customers to resolve pending errors.
- Coordinate with CSR’s and or customers for necessary PO revisions and/or cross reference information.

7. CRM Sample
- Create CRM sample orders for urgent requests and follow through delivery of the samples to customers.
- Coordinate with Sales Department, IS Department and Japan Headquarters so that the sample requests to Japan are processed.
- Expedite sample requests with xxxx as needed.
- Handle incoming samples and distribute to customers and sales offices with tracking information.
- Manage sample inventory including physical counting.
- Prepare sample kit distribution for sales and customers.
- Prepare documents such as shipping invoice and packing lists, custom labels as required by Accounting Department, customers and/or account managers and retain those documents per the company’s retention policy and upon customer requirements.
- Ensure proper stocking levels for customers with approved sample safety stock. Regular follow up to confirm if safety stock is required.


8. Other Responsibilities as Needed
- Performs other related duties and projects as assigned by management.
- Manage and update the procedures and work instructions in accordance with business and compliance needs.



EDUCATION AND EXPERIENCES:
1. High school diploma
2. College degrees in business administrations are preferred
3. 3+ years of experiences in sales coordinator, sales assistant, customer service or equivalent

KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge of sales concepts and customer service techniques
2. Knowledge of electronic devices and components
3. Knowledge of and skill in enterprise computer software programs (SAP, Microsoft Dynamics CRM)
4. Strong skills in Microsoft Outlook, Excel, Word and PowerPoint
5. Strong written and oral communication skills with courteous and professional manners
6. Ability to pay close attention to details for accuracy
7. Ability to coordinate multiple tasks simultaneously and meet required deadlines
8. Ability to work with general supervision

OTHER SKILLS AND ABILITIES:
- Continuous sitting and some standing.
- Ability to withstand long airplane travels (in coach/economy class)

詳細情報Job Detail

Job Category Admin/Secretarial
Position Inside Sales
Job Order # 43805FH
Salary Up to $45K (non-exempt0
Working Location Solana Beach
Hours 8 - 5
Days M - F
Bonus
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Unknown
401K Yes
Profit Sharing
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