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Senior Export Agent (Direct Hire)   (43751-5)

Position Description:

Our San Francisco Branch has an excellent opportunity available for Senior Air Export Agent. We are looking for a self-motivated, energetic, team player that can develop continuous improvement through a high level of professional and technical knowledge. Job requires the ability to multi-task and the capability to handle changing priorities under tight deadlines. Attention to detail is also essential for success in this position. The selected candidate will report to the Manager of the Air Export Dept. of the San Francisco Branch.
Purpose: Maintains a superior level of customer service and ensures efficient daily operations for all accounts within a team environment.

Primary Duties and Responsibilities:

Job Description:

• Process documents such as Master air waybill (Mawb) and House air waybill (Hawb).
• Ascertain that document requirements for shipments are met prior to processing.
• Sort documents for Shipper and Company file. Monitor timely completion of Mawb and Hawb to ensure cargos are shipped through the designated airlines as per schedule.
• Inspect and label cargos upon completion of Mawb and Hawb. 
• Provide the highest quality and professional service to new and existing clients.
• Communicate directly with customers, responding promptly to inquiries and concerns, as well as complaints.
• Resolve customer complaints or issues in regards to lost or damaged shipments and service failure.
• Visit customers and prospective clients.
• Correspond with other (sometimes overseas) branch offices when necessary.
• Issue billing invoices and responsible for collecting unpaid invoices within credit term (AR).
• General administrative/clerical support, including filing.
• Other assignments given by Supervisor or Manager depending on the needs of the department.

Essential Job Requirements:

• Minimum of three (3) years experience in Customer Service preferred.
• Knowledge of handling air export for perishable foods (eg, Cherries, Strawberries, etc) a plus.
• AA or equivalent experience preferred.
• Computer proficiency (Windows, MS Word, Excel, Lotus Notes and AS 400).
• General knowledge of Air, Logistics and International Commerce (Incoterms, method, customs regulations etc.) preferred
• Must be able to work overtime and accommodate a flexible work schedule including weekends and holidays as necessary.
• Ability to work well with customers and co-workers in a team environment.
• Detail oriented with good analytical and problem solving skills.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to work accurately in a timely manner.
• Organization, Analyzing Information, Reporting Skills, Managing Processes, Customer Focus, Multi-tasking.

Physical Requirements:
• Ability to lift boxes (30 lbs)
• Ability to work under stress in a fast paced work environment.

Other Requirements:
This job posting indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required.

詳細情報Job Detail

Job Category Import/Export
Position Senior Export Agent (Direct Hire)
Job Order # 43751-5
Salary $18.39~22/hr (DOE)
Working Location South San Francisco
Hours 8:00-17:30 (7.5hs)
Days M - F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing
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