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Sales Coordinator  (43617-5)

Position Summary:
Provide customer service, order processing, sales support, and inventory control for global customers; purchase and expedite from domestic and International vendors; maintain a high level of accuracy in all data entry; communicate regularly with customers and suppliers in Japan; provide general office support.

Essential Functions:
 Assist in answering phones / daily
 Process orders and manage inventory for customers – daily duties include but not limited to:
• Data entry of sales orders
• Process customer invoices
• Procure parts based on customer requirements
• PO receipts
• Prepare shipments, shipment paperwork and bills of lading
 Communicate with customers on order status or related concerns / daily or as needed
 Correspond with domestic and International vendors re: PO’s – expediting, pricing and delivery / daily
 Utilize EDI functions / as needed
 Coordinate shipping arrangements with customers, vendors, freight forwarders, and 3rd party warehouses to meet customer requirements / daily
 Prepare domestic or International shipping documents / as needed
 Update and maintain Quote Master, DCS (Delivery Control Sheet) on the project / daily
 Process computer file maintenance for customers and parts / as needed
 Handle RFQ’s with vendors and customers; to vendors negotiate the best price, L/T, MOQ, etc. ; understand their request and expectation and prepare quotation / as needed
 Generate various reports upon request from Sales Managers / as needed
 Investigate and resolve inventory discrepancies for assigned customers / as needed
 Assist Accounting Department in resolving various problems with customers’ accounts / as needed
 Interact with customers, vendors, co-workers, management, and others / daily
 Create and maintain work instructions for projects / as needed
 Train new employees / as needed

Supplemental Functions:
 Inspect products for quality issues / as needed
 Process returns / as needed
 Visit customers / as needed
 Support ISO 9001-2008 / as needed
 Assist in processing of damage claims from customers and resolve with vendors / as needed
 Assist in physical inventory / 2 times per year
 Handle RMA’s, FAR’s and any other claims from customers, with credits and debits, as needed
 Follow-up with customers re: environmental surveys on products, such as lead-free, RoHS compliant / as needed
 Assist in physical inventory / two times a year
 Other duties or special projects as assigned by Management / as needed
General Office Functions (Supplemental):
 Order office/shipping supplies and maintain receipt record / as needed
 Coordinate with contractors for office/building maintenance / as needed
 Sort and distribute incoming mail and packages; check and pick up incoming mail at mailbox / as needed
 Arrange outgoing mail / as needed
 Manage Petty Cash and SJ bank account by creating expense and end balance report / month end

General Qualifications:
 Bi-Lingual English/Japanese or English/Spanish preferred but not required
 High School Diploma or GED
 Prior experience in Sales, Marketing and Logistics
 Solid knowledge and understanding of customer service and sales procedures
 Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts
 Minimum one year experience in any of the following: Customer Service, Inventory Control, Purchasing, Inside Sales
 Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system
 Ability to type a minimum of 45 WPM
 Physical ability to lift packages of up to 20 lbs. (woman) or 50 lbs (man)

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position.
 Organized
 Attention to detail / accuracy
 Ability to multi-task
 Self motivated
 Ability to manage time with little or no supervision
 Ability to prioritize and meet work deadlines
 Good customer service and follow-up skills
 Possess a teamwork spirit
 Ability to independently research, analyze, and resolve problems
 Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)
 Ability to get along well with others
 Maintain an Excellent work ethic (includes attendance, dependability)

Physical Qualifications:
 While performing the duties of this job, the employee is required to do detailed work using arms, hands and fingers to manipulate the required office equipment (desktop or laptop computer, and other office machines or equipment)
 The employee intermittently is required to sit, stand, walk, stoop, bend and reach throughout the day
 Good eye-hand coordination and manual dexterity is needed
 Specific vision abilities include close and far vision, peripheral vision, depth perception, and ability to adjust focus
 Specific hearing abilities include the ability to hear participants in daily telephone and/or conference calls, as well as daily interaction with co-workers
 Specific speaking abilities include the ability to respond in daily telephone and/or conference calls, as well as daily interaction with co-workers
 Ability to spend 80% of time sitting, speaking, listening
 Ability to spend 30% of time standing, walking, bending, crouching, kneeling, feeling, fingering, grasping
 Ability to spend 10% of time reaching with hands and arms, climbing, lifting, pushing
 Ability to spend 85% of time looking at computer monitor or CRT
 Ability to lift 20 lbs (woman) or 50 lbs (man)

詳細情報Job Detail

Job Category Admin/Secretarial
Position Sales Coordinator
Job Order # 43617-5
Salary $15-18/hr + OT
Working Location Irvine
Hours 9-5
Days M - F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes (4% matching)
Profit Sharing
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