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Bil E/J Customer Quality Engineer   (43624FH)

Job Description:
The Customer Quality Engineer is a critical role within xxxx’s quality organization. This job opening is for a customer quality engineer focused regionally on the Japan market. The person in this role will be in frequent contact with Sanken Quality group, xxxx technical members, xxxx sales teams and direct/indirect customers. The individual in this role must use a wide range of technical skills, quality knowledge and active bilingual communication skills to lead problem solving teams. Being fluent in Japanese and English with a cultural understanding, the individual must be able to confidently lead technical teleconferences between customers/xxxx/xxxx.

Essential Duties & Responsibilities:
• Facilitate and mediate three-way technical teleconference calls with customers/xxxx/xxxx with full translation and accuracy
• Document translation of critical business needs and technical documents with accuracy
• Review product quality issues and determine the need and scope for xxxx corrective actions
• Interface with Sanken quality group, customer supplier quality engineers, and automotive OEMs as the voice of xxxx quality engineering
• Coordinate root cause analysis of complex problems
• Coordinate and help define corrective actions for a wide range of IC and sensor failure modes
• Provide leadership and guidance to problem-solving teams by use of various quality tools and bilingual skill
• Prepare 8D corrective action reports, and explain root cause and corrective actions to Sanken quality and end customers
• Coordinate customers’ questions inside and outside the organization with bilingual skills
• Join on customer audits of xxxx facilities and processes outside Japan

Education & Experience:
• Native to Japanese language skills and 5+ years’ experience in Japanese automotive business practices or in similar industry is required
• Fluent in English language with 3+ years’ working experience with US based company
• Bachelors Degree in a related technical field (Electrical, Mechanical, Chemical)
• 5+ years’ experience in semiconductor engineering (wafer fab, IC test, or assembly) preferred
• Knowledge and experience of quality tools such as Fault-tree analysis, Ishikawa analysis, 5-Why, and 8D Methodology.
• Skilled in the use of MS Office software

Skills & Abilities:

• Ability to lead and mediate three-way conference calls with customers by translating all discussions with accuracy
• Understand Japanese culture and American culture
• Confident, self-starting and self-learning
• Ability to develop collaborative relationships in a fast paced environment
• Ability to lead multi-cultural and multi-language team with confidence
• Ability to travel internationally on an infrequent basis (<10%) (USA and South East Asia)

詳細情報Job Detail

Job Category Engineering
Position Bil E/J Customer Quality Engineer
Job Order # 43624FH
Salary Approx $100K or DOE
Working Location Nagoya
Hours 8 -5
Days M - F
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Unknown
Profit Sharing
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