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Customer Account Rep  (43606FH)

GENERAL SUMMARY:
This position is responsible for customer service support to ensure our customers' needs are met and to ensure products are delivered in a timely manner to achieve the highest level of customer satisfaction.

ESSENTIAL FUNCTIONS:
1. Provide customer service support by accepting, acknowledging, entering, verifying, and confirming customer orders (including EDI orders); expediting orders with the planning department to meet customer requirements.
2. Primary liaison to the customer for all order, delivery and critical issues. Requires strong customer relations and support via direct regular contact with the customer; and visit the customer with Sales Representative if required.
3. Process debits memos, credits memos and RMA's between customer and xxxx; including tracking RMAs to ensure timely returns from the customer.
4. Act as team member and fill in for other CSR's as needed to assure full coverage on all customer accounts.

KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge and understanding of material planning, and inventory management; and knowledge of order management and sales concepts.
2. Knowledge of computer software, such as; Oasis (MRP), Microsoft Word and Excel, and other software as required
3. Ability to pay close attention to detail and coordinate various activities simultaneously.
4. Ability to communicate with co-workers, customers, and business contacts in a courteous and professional manner; both written and orally, including effective business writing.
5. Ability to work independently with general supervision.

EDUCATION AND EXPERIENCE:
AA degree and/or high school diploma. 3+ years in customer service or related experience and/or 2+ years in purchasing and material planning.


詳細情報Job Detail

Job Category Customer Service
Position Customer Account Rep
Job Order # 43606FH
Salary Up to $45K
Working Location Solana Beach
Hours 8 - 5
Days M - F
Bonus
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Unknown
401K Yes
Profit Sharing
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