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Parts Customer Service   (43536FH)

Entry to mid (2-3 years) level

Essential job functions
 Assist customers in providing with various parts information via telephone, e-mail and fax correspondence.
 Read catalogs, manuals, ask Service/Engineering help to assist customers to identify the products to order
 Navigate computer systems to get various information that customer inquire (availability, pricing, parts #, lead time, deliver date and others).
 Receive purchase order and process with necessary paper work.
 Prepare shipments including packing, print packing label and slip via UPS/FedEx software.
 Prepare delivery with carriers by shipping method requested by customers.
 Process order cancellation, return merchandise and backorder.
 Maintain professional manner and skills in customer service verbally and in writing.
 Follow up and check on sales order status and keep customer post for any changes if necessary.
 Updating customer information in systems and inform co-workers and related department within the organization if necessary.
 Keep records of interactions and transactions with customers, details of inquiries, complaints, comments, countermeasure/actions taken, result of investigation and so forth.
 Refer unresolved customer grievances to department manager for further investigation.
 Check customer’s status of payment in MAS 200 and process COD with credit information if necessary.
 Assist Inventory cycle count.
 Organize and keep work area clean and safe.

Experience and minimum qualifications

Knowledge of customer and personal service based oral comprehension and expressions. Skilled in clerical; Mathematics, Active listening; Reading comprehension; Monitoring; Time management; Service orientation; Active learning; Critical thinking; Problem sensitivity.
Some previous work-related skills, knowledge, or experience in related fields preferred.
Handling shipping materials and required some physical activities.
Excel, electronic mail, MAS200 and other inventory/parts/shipping & freight software.

詳細情報Job Detail

Job Category Customer Service
Position Parts Customer Service
Job Order # 43536FH
Salary $16/hr
Working Location Anaheim
Hours 8 - 5
Days M - F
Bonus Yes - December
Parking Yes
Medical Yes
Dental Yes
Holiday Yes - 12 days
Sick Leave Yes - 4 days
Vision Yes
401K Yes
Profit Sharing
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