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Customer Service Coordinator – Distribution DEPT.- 2 positions  (43510ND)

Candidates who provides great customer service and experience working in logistics.
**Proficient in Chinese/Japanese preferred

Major Duties and Responsibilities:
60% Respond to customer inquires or requests
40% Communicate with internal and/or external sources to secure information

 Data Entry: Shipping Orders, B/L, Export Data and Serial Numbers
 Deal directly with customers either by telephone, electronically or face to face
 Respond promptly to customer inquiries and concerns, including handling and resolving customer complaints
 Coordinate with customers and provide shipping schedule and update information
 Trace and follow up with misconnections. Monitor and Manage customers’ shipments until completion
 Filing claims with carriers for lost, damaged shipments
 General business support functions as assigned
 Issue billing invoice accurately and follow up with Account Receivables
 Prepare weekly & monthly revenue report
Flexible to go to off-site facilities to work on specific projects or operations
 Other assignments given by Supervisor or Manager depending on the needs of the department

Skills / Qualifications:

 Highly developed sense of integrity and commitment to customer satisfaction
 Demonstrated passion for excellence with respect to treating and caring for customers
 Must be a team player
 Computer proficiency(Windows, MS Word, Excel, Lotus Notes, AS 400, PowerPoint Preferred)
 Ability to communicate clearly and professionally, both verbally and in writing
 Proficiency in both Japanese and English preferred
 Multi-tasking / Organizational Skills
 AA or equivalent experience preferred
 Typing - 40 wpm or better. 10-key by touch
 Ability to work under stress and fast pace work environment
 Available to work overtime
 Must have the ability to adapt/initiate change on job function

詳細情報Job Detail

Job Category Customer Service
Position Customer Service Coordinator – Distribution DEPT.- 2 positions
Job Order # 43510ND
Salary $17-21/hr
Working Location Hayward
Hours 8 - 6 (7.5hrs)
Days M - F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing
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