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Bil E/J Technical Service   (43503ND)

The Technical Service is responsible for the following daily and weekly tasks:

Lab Work

Customer’s Test
Preparation
Confirm the following before test. (Contact with salesman or customer)
- Ingredients (If necessary, purchase at local store)
- Machine Type which they are interested in.
- Purpose of Test
- Product

Preparation of Machine
- Trays, oven, etc.

Actual Test
Main purpose is to provide better quality of product by using our equipment.
During a test, we must confirm the following below:
- Formula, Temperature condition, Time, etc.
- Machine data
- Process, Product size, Weight
- Machine ability of customer’s dough
- Product quality
- Take product Photo

Cleaning
- Cleaning of machine
- Cleaning of supplies (Tray, oven, etc.)
- Cleaning of floor
- Empty the trash cans

Shipping of Samples
- Pick-up dry ice (If to be shipped frozen)
- Packing of samples
- Process for shipping (Fed Ex, etc)
- Shipment Receipt for file

Report
- Submit Report
- Lab Test Report
- Machine Data Sheet
- Update formula or create new formula
- Attach the Product Photo

Product Test (New Product or Customer’s Sample Request)
- Confirm best formula, process, condition, etc.
- Confirm product quality
- Submit Report (Lab Test Report, Machine Data Sheet), and Photo

Shipping Procedures (In cases where lab machine has been sold)
-Cleaning of Machine and Packing
-Shipping Arrangements

Lab Area Control
-Organize ingredients (Remaining from Tests)
-Organize options, supplies, etc.

Freezer & Refrigerator Control
-Organize Sample & Clean the Freezer & Refrigerator

Office Work
-Correspond to Customer’s questions/claims about technical area by phone.
-Submit report of trip (Hand over certification by Customer’s sign, and Expense Report )
-Organize Pictures of Samples
-Order Ingredients, Supplies, etc.

Traveling
-Installation of Equipment
-Instruction (Machine, Product, Process, etc)
-Claims/Problems
-Modification, etc.
- Exhibition, Local Seminar etc.

Show (Exhibition)
-Contact with companies for ingredients, supplies, etc.
-Make samples to display
-Arrange shipping of machine, samples, supplies, etc.
-Prepare schedule of demonstration and preparation

Lending Parts
-Submit the list of parts for In/Out
-Return the Parts with your responsibility

Daily Report
-Send short report to your Manager daily basis by using I-Phone or PC if the Manager is out of office and when you go to business trip. Also, cc to all of the Technical Dept. employees.

詳細情報Job Detail

Job Category Other
Position Bil E/J Technical Service
Job Order # 43503ND
Salary $40K DOE + OT
Working Location Secaucus
Hours 8:30–5:30
Days M - F
Bonus Yes
Parking Yes
Medical Yes
Dental Yes
Holiday Yes
Sick Leave Yes
Vision Yes
401K Yes
Profit Sharing
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